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 Reflect v4
 Disk Imaging
 Image error 1117
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Steve Cohen
Starting Member

USA
4 Posts

Posted - August 19 2009 :  00:03:00  Show Profile
I've been using Reflect for the past 8-9 months flawlessly. It is set to create a new complete image every Monday morning and delete the old one. I copy this to an external and another internal. Yesterday I received an error "Backup aborted! - Unable to read from disk - Error Code 1117 - The request could not be performed because of an I/O device error".

I have 4 internal drives and Reflect creates the image on one dedicated drive with nothing else on it.

This is what I've done so far;
1. I re-ran Reflect and it stops at 52% with the same error.

2. I ran chkdsk then ran Reflect and the exact same thing, stops at 52%, 1117

3. I re-formatted the drive completely then ran Reflect and the exact same thing, stops at 52%, 1117

4. I switch to a different internal drive (that I use as the backup of the image) then ran Reflect and the exact same thing, stops at 52%, 1117

So what's next? I have changed nothing on my computer. I built this computer back in December and I'm using vista 64.

Thanks for the help,
Steve

Nick
Moderator

United Kingdom
6303 Posts

Posted - August 19 2009 :  00:16:16  Show Profile
Hi Steve

Can you run 'chkdsk c: /r /f' on the drive your are imaging, not the backup drive.

The '/r' will force chkdsk to check the entire file system for errors and may take some time.

Kind Regards

Nick - Macrium Support

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Steve Cohen
Starting Member

USA
4 Posts

Posted - August 19 2009 :  17:54:16  Show Profile
Well that did it. A couple of bad clusters in Left 4 Dead. Ran perfect.
Thanks for the help.
Steve
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Steve Cohen
Starting Member

USA
4 Posts

Posted - August 31 2009 :  14:19:07  Show Profile
Still having the same problem each week. I have to run chkdsk for 3 hours before I can run Reflect to fix 2 bad clusters. The bad clusters are different each time but Reflect always stops at the 52% mark. Any idea on what may be causing these bad clusters?
Thanks,
Steve
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Nick
Moderator

United Kingdom
6303 Posts

Posted - August 31 2009 :  15:19:05  Show Profile
Hi Steve

If chkdsk is discovering new bad sectors each time it runs then your disk is probably failing.

Also, look in your Windows Event log for error messages at the time you received the "I/O device error".

Kind Regards

Nick - Macrium Support

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Steve Cohen
Starting Member

USA
4 Posts

Posted - September 01 2009 :  04:31:45  Show Profile
Western Digtal thinks it's failing also so they are sending me a new one. Good thing I have a Reflect backup. Do you think there would be any issues restoring it as far as the bad clusters when it was created? The last 3 I have were all created immediately after I ran chkdsk.
Thanks,
Steve
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Nick
Moderator

United Kingdom
6303 Posts

Posted - September 01 2009 :  07:15:15  Show Profile
Hi Steve

The bad clusters were mapped out of the file system by chkdsk so the image will be fine.

To confirm this you can mount the image as a drive letter and run 'chkdsk x:' on the mounted drive letter. Don't use any other switches ('/r /f') with chkdsk as the drive will be read only.

Kind Regards

Nick - Macrium Support

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JimR
Starting Member

3 Posts

Posted - October 08 2009 :  15:58:37  Show Profile
I am getting an error identical to Steve's, but the chkdsk procedure did not help the problem. I have had this error every time I have tried to run reflect.
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Nick
Moderator

United Kingdom
6303 Posts

Posted - October 08 2009 :  16:51:05  Show Profile
Hi

Windows is generating the error when the Volume Snapshot is being read. Can you look in your Windows Event log for system and application errors that might indicate the problem?

Kind Regards

Nick - Macrium Support

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JimR
Starting Member

3 Posts

Posted - October 08 2009 :  18:43:40  Show Profile
I am not sure I am looking at the right data. However, this is what I see in Event viewer for the most recent log (this am):

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 10/8/2009 9:16:23 AM
Event ID: 100
Task Category: Boot Performance Monitoring
Level: Critical
Keywords: Event Log
User: LOCAL SERVICE
Computer: Homer5
Description:
Windows has started up:
Boot Duration : 228974ms
IsDegradation : false
Incident Time (UTC) : 10/8/2009 2:12:16 PM
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
<EventID>100</EventID>
<Version>1</Version>
<Level>1</Level>
<Task>4002</Task>
<Opcode>34</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2009-10-08T14:16:23.406Z" />
<EventRecordID>1387</EventRecordID>
<Correlation ActivityID="{8C1EC90A-C5BF-0001-2D4C-2D572148CA01}" />
<Execution ProcessID="1824" ThreadID="3320" />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>Homer5</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="BootTsVersion">2</Data>
<Data Name="BootStartTime">2009-10-08T14:12:16.718Z</Data>
<Data Name="BootEndTime">2009-10-08T14:16:11.310Z</Data>
<Data Name="SystemBootInstance">298</Data>
<Data Name="UserBootInstance">273</Data>
<Data Name="BootTime">228974</Data>
<Data Name="MainPathBootTime">25041</Data>
<Data Name="BootKernelInitTime">19</Data>
<Data Name="BootDriverInitTime">3056</Data>
<Data Name="BootDevicesInitTime">3923</Data>
<Data Name="BootPrefetchInitTime">53351</Data>
<Data Name="BootPrefetchBytes">600367104</Data>
<Data Name="BootAutoChkTime">0</Data>
<Data Name="BootSmssInitTime">3072</Data>
<Data Name="BootCriticalServicesInitTime">1044</Data>
<Data Name="BootUserProfileProcessingTime">9637</Data>
<Data Name="BootMachineProfileProcessingTime">2</Data>
<Data Name="BootExplorerInitTime">1124</Data>
<Data Name="BootNumStartupApps">20</Data>
<Data Name="BootPostBootTime">203933</Data>
<Data Name="BootIsRebootAfterInstall">false</Data>
<Data Name="BootRootCauseStepImprovementBits">0</Data>
<Data Name="BootRootCauseGradualImprovementBits">0</Data>
<Data Name="BootRootCauseStepDegradationBits">0</Data>
<Data Name="BootRootCauseGradualDegradationBits">0</Data>
<Data Name="BootIsDegradation">false</Data>
<Data Name="BootIsStepDegradation">false</Data>
<Data Name="BootIsGradualDegradation">false</Data>
<Data Name="BootImprovementDelta">0</Data>
<Data Name="BootDegradationDelta">0</Data>
<Data Name="BootIsRootCauseIdentified">false</Data>
</EventData>
</Event>
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JimR
Starting Member

3 Posts

Posted - October 08 2009 :  18:55:17  Show Profile
I should add that I am running Vista Business 32bit
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Nick
Moderator

United Kingdom
6303 Posts

Posted - October 09 2009 :  14:12:34  Show Profile
Hi

Do you have any errors reported for your disk at the time of the backup failure?

Did you use the '/r' switch when running chkdsk? This will check the entire file system for errors and bad clusters.

Kind Regards

Nick - Macrium Support

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manman
Starting Member

5 Posts

Posted - November 21 2009 :  10:37:10  Show Profile
Hi, I'm posting here instead of creating a new thread because I think this is a similar problem to the one I'm having, but I can't complete the fix suggested.

I'm trying to do an image of my whole drive (2 partitions, one is an XP install, the other an NTFS storage partition), and I'm getting this same error. Windows ran chkdsk by itself when I last booted up the machine- i'm not sure what options it uses by default, but then I got this problem.

I had already run chkdsk manually, but I didn't realize I needed to use the /r /f switches so that could be why I'm still getting it. I ran it on the storage drive successfully, but whenever I try to run it on c: I get an error that the drive is in use and it asks me if I want to run it on reboot. I confirm that, but whenever the machine reboots it just tells me chkdsk ran without taking any time at all or showing that it's working like it usually does (and I still get the error).

has anyone else had this? Can you tell me how I can get it to actually run so that I can see it with the /r and /f switches...otherwise I have no idea how to get around this problem. I've shut down pretty much every process I can and I still get it...


Some other things that might be affecting my backup are kaspersky anti-virus software, and vmware- but I always shut those down before trying to run the backup, and the macrium software IS set as 'trusted' in the av software just in case, as I ran across that fix somewhere else. Any help would be appreciated!
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Nick
Moderator

United Kingdom
6303 Posts

Posted - November 21 2009 :  11:41:40  Show Profile
Hi

I'm not sure why chkdsk isn't running fully when you reboot, but if you boot into the Windows PE environment you can run chkdsk from the Windows PE command prompt. Make sure that drive 'C' has been assigned to your system partition by checking in PE Explorer first.

Hope this helps

Nick - Macrium Support

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