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This forum is for Version 5 of Macrium Reflect.
Version 6 users should join our new forum here.

Version 5 support expired on 17 February 2016.

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Dr. Manson
New Member

13 Posts

Posted - January 08 2012 :  14:25:55  Show Profile
Hi,
I woul like to know how I can manually uninstall MR from my Vista Business notebook. And the install MR5.
My problem is that the automatic uninstall fails, and so does the repair procedure.
I am stuck. I can't neither uninstall the old version (installed in April 2009) nor install the new v5.
I guess the old installation is damaged becouse I deleted some files and tried the new install without uninstalling the old one (didn't even remember still having it), besides as a different Windows administrator.
Well, I think I made a mess! :(

Dr. Manson
New Member

13 Posts

Posted - January 08 2012 :  15:27:48  Show Profile
It's Windows 32bits.
Macrium free version 4.2.2055 according to MrDetails.
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Dr. Manson
New Member

13 Posts

Posted - January 08 2012 :  15:46:09  Show Profile
When I try to remove or repair it, I get

"The installer was interrupted before Macrium Reflect - Free Edition could be installed. You need to restart the installer to try again."

but I don't think I have the v4.2.2055.1 setup file any longer.
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Dr. Manson
New Member

13 Posts

Posted - January 08 2012 :  15:56:05  Show Profile
Nevertheless, I tried to run reflect.exe and it still works!
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Dr. Manson
New Member

13 Posts

Posted - January 08 2012 :  17:18:46  Show Profile
Tried to install 4.2.4093 (I could not find my exact version), from the Macrium cloud... To no avail. Installation silently ends. Still can't uninstall, nor upgrade.
Please help!
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Merlin
Advanced Member

852 Posts

Posted - January 08 2012 :  17:48:51  Show Profile
The only help I could offer (until the pros arrive) would be to try to install by right-clicking the .exe file, and choosing Run as Admin.
There may be an issue with the Windows protection.
If that works, you should be able to then uninstall.
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Nick
Moderator

United Kingdom
6303 Posts

Posted - January 08 2012 :  17:49:42  Show Profile
Hi

Thanks for your post.

You can download the v4.2.2055 free installer from here:

http://updates.macrium.com/reflect/v4.2.2055/reflect_setup_free.exe

Running this may give you the option for a repair install. If that doesn't help then there is an MS utility to repair MSI problems here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

I'm afraid that the free edition of Macrium Reflect is not a supported product and this forum is for licensed users of Macrium Reflect. If you have purchased a license for Macrium Reflect then please email it to us so we can help you further.

Kind Regards

Nick - Macrium Support

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mculpepper
Starting Member

USA
3 Posts

Posted - May 09 2012 :  22:47:21  Show Profile
I need to uninstall the MR 5 server version,can you post a link to instruct me?
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Nick
Moderator

United Kingdom
6303 Posts

Posted - May 09 2012 :  23:23:43  Show Profile
http://kb.macrium.com/KnowledgebaseArticle50111.aspx

Kind regards

Nick - Macrium Support

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