Macrium Support Forum

This forum is for Version 5 of Macrium Reflect.
Version 6 users should join our new forum here.

Version 5 support expired on 17 February 2016.

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omega
New Member

United Kingdom
48 Posts

Posted - March 29 2012 :  20:25:49  Show Profile
I had the paid version of macrium reflect v4.2.
I use filehippo for upgrades etc.they advised me that there was an upgrade for my version, so I `clicked`, as the upgrade was downloading
I noticed that it was the free version so `clicked` cancel, but it continued to download, now I have the free version only.
How can I rectify this please.

Nick
Moderator

United Kingdom
6303 Posts

Posted - March 29 2012 :  20:44:10  Show Profile
Hi

Thanks for your post.

Please enter your email address here: http://www.macrium.com/account/myorders.aspx

The email you receive contains download link(s) and key(s).

Kind regards

Nick - Macrium Support

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omega
New Member

United Kingdom
48 Posts

Posted - April 03 2012 :  13:15:12  Show Profile
quote:
Originally posted by Nick

Hi

Thanks for your post.

Please enter your email address here: http://www.macrium.com/account/myorders.aspx

The email you receive contains download link(s) and key(s).

Kind regards

Nick - Macrium Support



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omega
New Member

United Kingdom
48 Posts

Posted - April 03 2012 :  13:21:03  Show Profile
Hello Nick,
I followed your instructions and it downloaded, but when I try to install I get `cannot install as a newer version is already installed`
I submitted details where it says `any problems` but have heard nothing back.
comments please
regards
mike lovell
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Nick
Moderator

United Kingdom
6303 Posts

Posted - April 03 2012 :  16:58:23  Show Profile
Hi

Thanks for getting back.

Uninstall the Free Edition of Macrium Reflect using the Windows control panel, then install with the downloaded full installer.

Kind regards

Nick - Macrium Support

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omega
New Member

United Kingdom
48 Posts

Posted - April 05 2012 :  22:24:28  Show Profile
Hello Nick,
thanks for that, up and running.
If the image cant be verified (reason never given)can it still be used as a backup?
Should a newer backup disc be made, last one was a year ago.
regards
mike lovell
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Nick
Moderator

United Kingdom
6303 Posts

Posted - April 06 2012 :  13:16:22  Show Profile
Hi Mike

Thanks for getting back.

If an image file fails verification then it is corrupt. You may still be able to mount the image and copy files and folders using Windows Explorer.

Please see this knowledge base article that explains how verification works: http://kb.macrium.com/KnowledgebaseArticle50048.aspx

quote:
Should a newer backup disc be made, last one was a year ago.


Yes, you should create a new rescue CD with the latest version.

Kind regards

Nick - Macrium Support

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