Macrium Support Forum

Macrium Support Forum
Macrium Support Forum    RSS 2.0  RSS Feed      KB
Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
 All Forums
 Reflect v5
 Wish List
 Manual for v5 - download a pdf?
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

gar
Starting Member

United Kingdom
3 Posts

Posted - October 23 2012 :  12:38:21  Show Profile  Reply with Quote
I would like to be able to download the online manual for Reflect v5 as a pdf but don't see a way to do it.

Nick
Moderator

United Kingdom
6132 Posts

Posted - October 25 2012 :  10:38:47  Show Profile  Reply with Quote
Hi

Thanks for your post.

We don't currently have a pdf manual for Macrium Reflect. It is something we are looking at and will produce in the future.

We do, however, have various videos, knowledge base articles and on-line help that you can use in the meantime:

www.macrium.com/help.aspx
http://www.youtube.com/user/Macrium
http://kb.macrium.com/KnowledgebaseCategory22.aspx

Kind regards

Nick - Macrium Support

Go to Top of Page

greenlabel
Starting Member

United Kingdom
1 Posts

Posted - November 20 2012 :  20:08:11  Show Profile  Reply with Quote

I really must agree with GAR. You should not be pretending to have a full product (and taking money for it) until a FULL PRINTABLE MANUAL is available. I don't know how you've got the nerve to sell half of a product.... Now how to figure out how to get my money back!!
Go to Top of Page

Nick
Moderator

United Kingdom
6132 Posts

Posted - November 21 2012 :  13:57:40  Show Profile  Reply with Quote
Hi

Thanks for your post. Sorry you are not satisfied with your purchase.

All knowledge base articles include an 'Export as pdf' on the right hand side.

Some main articled are listed below:

How to create a disk image
http://kb.macrium.com/KnowledgebaseArticle50074.aspx

How to restore a disk image
http://kb.macrium.com/KnowledgebaseArticle50079.aspx

How to Backup Files and Folders using Macrium Reflect
http://kb.macrium.com/KnowledgebaseArticle50077.aspx

How to restore a file & folder backup
http://kb.macrium.com/KnowledgebaseArticle50078.aspx

How to schedule your backups
http://kb.macrium.com/KnowledgebaseArticle50076.aspx

How to clone a disk
http://kb.macrium.com/KnowledgebaseArticle50081.aspx

If you would still like a refund then please contact sales quoting your purchase reference:

http://www.macrium.com/ticket.aspx

Kind regards


Nick - Macrium Support


Edited by - Nick on November 21 2012 13:58:39
Go to Top of Page

mtfrank
Starting Member

USA
1 Posts

Posted - January 25 2013 :  06:08:21  Show Profile  Reply with Quote
I too think that a PDF manual is a necessity. Thumbing through a printed document is MUCH more quick, easy and natural. My 63 year-old eyes (and brain) resent jumping around in a bramble bush of links.
Go to Top of Page

Fish-macrium
New Member

USA
12 Posts

Posted - October 16 2014 :  02:54:47  Show Profile  Reply with Quote
Having some type of offline "Help" is something that any quality software product should have.

Providing a downloadable PDF file, a standard Microsoft HTML Help file, or even a downloadable .ZIP file of all of your online Help web pages should be a top priority.

Just take your existing web pages on your web server (i.e. your existing "http://www.macrium.com/help/v5/" web page hierarchy) and package them all up into a .zip file that the customer can download and then read offline.

(Note: be sure to include all necessary .css and javascript files too. The idea is your Help pages should designed so they can be read offline on the local system in exactly the same way they can be read online.)

But please for goodness sake, given us something!

Providing "Help" that can only be accessed from your web site is completely unacceptable given how long customers have been asking for such a thing.
Go to Top of Page

AgileLogic
New Member

USA
10 Posts

Posted - October 21 2014 :  19:44:41  Show Profile  Reply with Quote
Yeah, +1 from me.

I'm new to Macrium (just testing now before deploying), but I had just assumed a backup product that includes disaster recovery features (rescue) would have a manual that could be downloaded and printed and/or put on a USB stick for reference in the worst case where a computer is crashed and can't get on the internet.

It's disappointing and surprising not to find a download for a full pdf manual.

To tell us to export or print a bunch of separate articles is not practical. It's too time-consuming for all your users, and we're not the best people to know where all the right articles are at to assemble into a complete manual.

It's also confusing to have some info in the Support->Help section, and some info in the Support->Knowledge Base section, and I also see links posted to articles that don't show up in either section so I wonder where I find a listing of everything that's available?
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
Macrium Support Forum © Paramount Software UK Ltd Go To Top Of Page
This page was generated in 0.73 seconds. Snitz Forums 2000