I really must agree with GAR. You should not be pretending to have a full product (and taking money for it) until a FULL PRINTABLE MANUAL is available. I don't know how you've got the nerve to sell half of a product.... Now how to figure out how to get my money back!!
I too think that a PDF manual is a necessity. Thumbing through a printed document is MUCH more quick, easy and natural. My 63 year-old eyes (and brain) resent jumping around in a bramble bush of links.
Having some type of offline "Help" is something that any quality software product should have.
Providing a downloadable PDF file, a standard Microsoft HTML Help file, or even a downloadable .ZIP file of all of your online Help web pages should be a top priority.
Just take your existing web pages on your web server (i.e. your existing "http://www.macrium.com/help/v5/" web page hierarchy) and package them all up into a .zip file that the customer can download and then read offline.
But please for goodness sake, given us something!
Providing "Help" that can only be accessed from your web site is completely unacceptable given how long customers have been asking for such a thing.
I'm new to Macrium (just testing now before deploying), but I had just assumed a backup product that includes disaster recovery features (rescue) would have a manual that could be downloaded and printed and/or put on a USB stick for reference in the worst case where a computer is crashed and can't get on the internet.
It's disappointing and surprising not to find a download for a full pdf manual.
To tell us to export or print a bunch of separate articles is not practical. It's too time-consuming for all your users, and we're not the best people to know where all the right articles are at to assemble into a complete manual.
It's also confusing to have some info in the Support->Help section, and some info in the Support->Knowledge Base section, and I also see links posted to articles that don't show up in either section so I wonder where I find a listing of everything that's available?