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 Recovery problems with version 6 home edition
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UweBast
Starting Member

Germany
7 Posts

Posted - February 20 2015 :  22:03:37  Show Profile  Reply with Quote
Sorry, but it's a pity!
As a registered user of Macrium Reflect Pro version I have just upgraded to version 6 home edition yesterday. I have installed the new version and have created a bootable Rescue Media.
But nevertheless it is impossible to restore an image of my disc, which I have built with the new version of Macrium Reflect - neither directly from my desktop pc over the windows boot menu nor by starting with the Rescue Media (CD or USB). I always get the error message, that the image file I have just created cannot be read. The recovery process aborts and I have no chance to restore my system. It is really terrible!
Who can give me an advice?
Kind regards!

Many greetings from Germany
UweBast

Nick
Moderator

United Kingdom
6303 Posts

Posted - February 20 2015 :  22:35:14  Show Profile  Reply with Quote
UweBast

Thanks for posting.

Ensure that you are using v6 rescue media. The v5 rescue media cannot restore v5 images.

Kind regards

Nick - Macrium Support

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Drac144
Advanced Member

USA
647 Posts

Posted - February 20 2015 :  22:56:08  Show Profile  Reply with Quote
Interesting.

I assume you mean that V5 rescue media cannot restore V6 images.

Is the opposite also true? Can V6 rescue media restore V5 images? If not, I would need to keep both V5 and V6 rescue media until all my old V5 images have been replaced. What about the full version of V6 - can it read V5 images?
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UweBast
Starting Member

Germany
7 Posts

Posted - February 21 2015 :  08:59:21  Show Profile  Reply with Quote
@Nick

I have created the rescue media (CD and USB) with V6!
However: While booting/starting with these disks with Win PE the start screeen of Reflect shows the logo of Reflect Pro version 5.3. I can't understand this. I have thought that the logo must show that I use the rescue disc/rescue surface from V6!?

Many greetings from Germany
UweBast
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Nick
Moderator

United Kingdom
6303 Posts

Posted - February 21 2015 :  09:43:03  Show Profile  Reply with Quote
Hi

Your recovery media is v5.3 not 6. Click through to the final rescue media wizard page and click the 'Rebuild' button.

Kind regards

Nick - Macrium Support

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UweBast
Starting Member

Germany
7 Posts

Posted - February 21 2015 :  10:05:08  Show Profile  Reply with Quote
@Nick

Thank you Nick!
I will try it out as soon as possible. I did not know that I must use the "Rebuild" button. Will tell you, whether I am successful!

Many greetings from Germany
UweBast
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Arvy
Advanced Member

Canada
494 Posts

Posted - February 21 2015 :  15:07:22  Show Profile  Reply with Quote
quote:
Originally posted by Drac144

Interesting.

I assume you mean that V5 rescue media cannot restore V6 images.

Is the opposite also true? Can V6 rescue media restore V5 images? If not, I would need to keep both V5 and V6 rescue media until all my old V5 images have been replaced. What about the full version of V6 - can it read V5 images?


In my experience, the v6 downloader-installer won't let you keep v5 in place but will insist on removing and replacing it as an upgrade process. (See http://knowledgebase.macrium.com/display/KNOW/Upgrade+FAQ .) Reflect v6 does remains backward compatible, however, but earlier versions aren't forward compatible -- i.e., v6 can read, mount and restore backup images made with v5, but not vice versa. Macrium could certainly make that fact clearer.

Regards, Richard

Edited by - Arvy on February 21 2015 15:10:07
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Seekforever
Advanced Member

Canada
640 Posts

Posted - February 21 2015 :  15:17:18  Show Profile  Reply with Quote
They should make it clearer to reduce the support load.

Acronis used to change their formats much more frequently and every time there were many support questions on their forum that were caused just because the recovery media was the old version.
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Drac144
Advanced Member

USA
647 Posts

Posted - February 21 2015 :  21:17:38  Show Profile  Reply with Quote
Thank you Arvy and Seekforever for the answers to my questions. I assumed that V6 could handle the V5 format but needed to be sure. I do not like to make that level of assumption.

Any nasty surprises using V6? Have you tried the Incremental Forever feature? Do you know if it will detect corruption and what it will do if one of the incrementals is corrupted when it tries to fold it in?

I am not typically a bleeding edge level user. I prefer a product that has the kinks worked out. Where is V6 on that curve?
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Nick
Moderator

United Kingdom
6303 Posts

Posted - February 21 2015 :  21:29:37  Show Profile  Reply with Quote
Hi All

Unlike our competitors, Macrium Reflect has historically been backwards *and* forwards compatible with each release. This means that version v1.0 of Macrium Reflect (2006) can *restore* v5 images. Unfortunately, this period of 'predicting the future' in 2006 has come to and end and we have had to introduce a slightly changed file format. To our knowledge, no other product has ever been this stable in terms of file format. Macrium Reflect v6 now supports imaging partitions in the multiple Peta byte range. This format will not change for a very long time.

v6 rescue media can restore image files created with *all* previous releases. v5 (and earlier) cannot restore v6. Period.

Kind regards

Nick - Macrium Support

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Arvy
Advanced Member

Canada
494 Posts

Posted - February 21 2015 :  22:22:50  Show Profile  Reply with Quote
quote:
Originally posted by Drac144

I am not typically a bleeding edge level user. I prefer a product that has the kinks worked out. Where is V6 on that curve?


I can only tell you that I've experienced no problems myself and I don't see any very significant issues being reported by others to date. Some of the new features (e.g., setting up and modifying the new template-based job scheduling) require a little bit of "exploring" and getting used to, but that's only to be expected.

I too was somewhat cautious and skeptical about some of the new stuff such as "incrementals forever" and "rapid delta restore", but they seem quite stable and well thought out. There's a video at https://www.youtube.com/watch?v=1hhne4HHTKs that explains the incremental merging process and we are assured by Nick (see http://forum.macrium.com/Topic93.aspx) that Macrium is relying on delta restores for its own in-house usage.

Apart from my own experience, I guess I'm counting on Macrium's past record and reputation to some extent.

Regards, Richard
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Drac144
Advanced Member

USA
647 Posts

Posted - February 22 2015 :  22:28:05  Show Profile  Reply with Quote
quote:
Originally posted by Nick

This format will not change for a very long time.




another entry for "famous last words" :-)

Arvy, I too am heavily depending on my past experience with Macrium for purchasing V6 at this early stage. But as much as I like Reflect and respect Macrium as a company, I am a natural born skeptic. I tend to proceed with caution and do a lot of research. Unfortunately there is nothing much available in the form of V6 reviews as yet which is why I asked my questions.

However your lack of any significant issues sounds like a ringing endorsement to me. Many new releases are full of issue - IOS 8 has gone through how many updates in a few months?
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Arvy
Advanced Member

Canada
494 Posts

Posted - February 22 2015 :  22:45:03  Show Profile  Reply with Quote
I can certainly understand and agree with your caution. I wish I had saved the release notes for the "preview" updates. As best I can recall there were five or six of them prior to the v6.0.476 RTM final with very few "bug fixes" required and all quite minor. I think you'll find the "leap of faith" to be about as safe as any such software upgrade can ever be.

Regards, Richard
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Sasa
Starting Member

Germany
9 Posts

Posted - February 22 2015 :  22:59:43  Show Profile  Reply with Quote
@drac144: Comparing Reflect with a full OS... no comment. Also if you want feedback how good v6 works, just look into the new forum (there would be posts if v6 would have major bugs), or do you think a few reviews will give a better overview (look at TI2015).

BTW I already did 10+ backups/restores on different machines... it's working.

Edited by - Sasa on February 22 2015 23:07:58
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UweBast
Starting Member

Germany
7 Posts

Posted - February 23 2015 :  11:35:03  Show Profile  Reply with Quote
@Nick - concerning to our postings from February 20/21 2015

Using the "Rebuild"-Button has indeen solved the problem I have described in my post from February 20 2015.
Now the using of V6 to restore disks with bootable rescue medias causes no problems any more.
Again cordial thanks for your support!
Best wishes
UweBast
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Seekforever
Advanced Member

Canada
640 Posts

Posted - February 23 2015 :  13:13:38  Show Profile  Reply with Quote
quote:
...just look into the new forum (there would be posts if v6 would have major bugs), or do you think a few reviews will give a better overview (look at TI2015).
...



I have little faith in software reviews because they often install the program and give comments on the appearance and UI features and leave it at that. The rest of it comes from the vendor's info. We all know with imaging programs that there is more of a dependence on hardware and its configuration and even if the reviewer did a test restore it doesn't mean it works on your machine so a large pool of people who are fully using the product is required.

I did notice that the V6 forum has very few posts with things not working but I wondered if that was just due to a small number of adopters at this time.

On a previous issue, even if the Reflect format rarely changes and is usually forward and backwards compatible, it isn't the case with this release and there should be a very prominent indication the V6 rescue media must be used.

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